TERMS & CONDITIONS

• Wedding Day Minimum: For on-location services, a $350 minimum balance OR headcount of 4 people (bride + 3 adults); whichever comes first. For bride only options, the minimum includes a the trial.

• Price Quote: All quotes are valid for 7 business days. Bookings are on a first come, first serve basis.

• Book Your Date: A non-refundable retainer and signed contract are required. The remaining balance must be paid in full 3 weeks before the wedding date. For balances over $900, payment plans are available upon request.

• Makeup Application Timing: Bride 60 minutes, Adults 45 minutes each, Teens 30 minutes each and Flower Girls 15 minutes for two. 5-10 minutes will be included to clean & sanitize the artists workstation after each persons makeup is complete.

• Payments: Once the retainer has been paid with a contract on file, an invoice will be sent to you for the final payment. The final payment is due no later than 4 weeks before the wedding. Payments can be made by cash or major credit card. Money orders, cashiers checks, certified checks and personal checks are NOT accepted.

• Client Portal Access: Our secure client portal offers brides 24/7 access to contracts, invoices, and payment options. Stay organized, manage schedules, and enjoy a stress-free experience with everything you need in one convenient place.

• Account Changes:

  • In the event additional people may need to be added after booking, please email this adjustment 90 days prior to the wedding/event date. If an additional artist is needed, his/her availability is limited and may not be available at moments notice.

  • Only one person (bridesmaid, mom, etc) can be deducted. If more, the client can make people substitutions or a gift card will be submitted to be used at a later date.

• Late Fees:

  • Invoices: There's a $15 fee on past due invoices.

  • Wedding Day Tardiness: A fee of $25 will be charged every 15 minutes the artist and/or stylist has to wait for the client, bride, bridal party and anyone being serviced (or to be let inside the "getting ready" location) when running late against the scheduled time of arrival and start time. If the makeup artist and/or hairstylist has been waiting around for 1 hour wedding day services are immediately cancelled.

• Early Morning Fees: An additional $50 applies for all appointments before 8am. Except for those in our "Glam & Go" Membership Program.

• Holidays: An additional fee of $150 applies for appointments and weddings on a Federal Holiday. New Year's Day, Martin Luther King Jr. Day, Washington's Birthday, Memorial Day, Juneteenth, 4th of July, Labor Day, Columbus Day, Veterans Day, Thanksgiving, Christmas.

• Mileage: When traveling outside of the Cincinnati area, 20 miles or more. Or when traveling to multiple locations in one day, a mileage rate of $1.00 per mile applies.

• Relocating Workstation: A $100 fee per artist will be added when needing to unpack/pack makeup kit, tools & equipment in order to move to a different area, room or address in one day. Along with a mileage rate of $1 per mile when travel between multiple addresses.

• Business Hours: Phone calls, text messages and emails have 24-48 hours response time. Held during business hours 9:30am-7:30pm Monday-Saturday; 9:00am-5:30pm Sunday. Anything received during the weekend (busiest time) will be addressed the following Monday.

• Cancelling Services:

  • The client (bride or person of contact) may cancel services at any time. This request must be submitted to info@chenesebean.com by the bride or client only. You will forfeit any and all retainers and/or payments made. If you cancel 3 months or less of the wedding date, the remaining total (final balance) is due as the cancellation fee. A "Cancellation of Services" agreement must be signed to close the account.

  • In the event that Chenese Bean is unable to perform services for any reason including but not limited to sickness, accident, weather, etc., reasonable accommodations shall be made by finding a trusted and qualified replacement. If not, a full refund of the retainer will be submitted.

Availability is on a first come, first served basis. Additional Terms & Conditions will be listed on the contract. Rates are subject to change without notice. Only contracted rates will be honored.

Banner: Colleen Donohoue Photography